GM Welcome Letter
As part of the hotel’s proactive approach in dealing with COVID-19 we wish to outline some essential information which will make your stay more comfortable. Please contact reception at anytime if you have any questions.
Health Declaration & Temperature Checks are performed for all guests checking into the hotel as part of the check in process. This is a government requirement to ensure all guests checking-in are within an acceptable temperature range and documentation is retained if required.
Hand sanitiser is located in pump dispensers in each guest bathroom and also in the reception public areas and lobby toilet. It is an ethanol-based rinse-free hand sanitiser for use.
Enhanced Cleaning Measures are performed in all public areas and guest rooms across the hotel. All high touch points public areas including door handles, lift buttons and associated areas are sanitised multiple times every day. In your room, all surface tops are sanitised as part of your daily clean and all kitchen utensils are cleaned though a dishwasher cycle. All housekeeping staff have gloves and masks available at their disposal and have received enhanced training.
Staff Welfare is very important to us and that is why all staff have temperature checks recorded daily at work and have masks and gloves available for use.
Isolation Bookings the hotel does not accept any bookings for the purpose of booking to stay at the hotel due to self-isolation or quarantine.
Social Distancing Masks & Gloves are available for all hotel guests and staff to use from reception.
If we can make your stay more enjoyable please let us know.
If you have any questions dial “9” for reception. We are open 24 hours and we are here to help you.
Payment is on arrival, it can be made by cash, credit card (surcharge applies**): American Express, Diners Club, MasterCard and Visa.
Please note there is a Pre-Authorization of $100 on your credit card (on hold for security). Or $200 refundable cash bond.
**If you are settling your account with a credit card, please note that a credit card transaction fee will apply. Current fee is 1.27% for Visa, 1.64% for MasterCard, 3.5% for AMEX issued by AMEX, 1.98% for AMEX issued by bank and 3.00% for Diners Club/UnionPay
Payments by cash or EFTPOS do not attract transaction fees. Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.
The power points in your room operate on 240 volts (AC 50 cycles). A wide range of travel adaptors are available from reception. A deposit will be held for the return of the adaptor,.
Cots are available by contacting Reception. Charges may apply.
For a small cost a complete range of business services is available including mail services, photocopying, facsimile and word processing. Please contact Reception for more information.
Undercover car parking is available for guests with access via Queens’s Lane, directly behind the building. The cost is $21.00 per day and will be charged to your account. Park Regis Hospitality Management accepts no responsibility for loss or damage to vehicles parked in this facility. As there are limited spaces, parking is subject to availability. Parking alternatives are available; please contact Reception for further details. Height restriction applied 1.7 meters.
Check Out Time
Check out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late checkout charges may apply.
Please contact Reception to organize any extra cleaning services you require. Extra services may incur a charge.
Major credit cards are accepted including Diners Club, American Express, MasterCard and Visa. We also have an EFTPOS facility however we do not offer a “cash out” facility. Credit card surcharge applies.
Dry Cleaning and Laundry
A valet dry cleaning and laundry service is available Monday – Friday. A full price list & bag is available in your bedside drawer. Please drop off your laundry at Reception before 9:00am, for same day service. Your garments will be available for collection from Reception at approximately 6:00pm.
A complimentary guest laundry is also available on Levels 2 for your use. Charges apply with change available from Reception.
The power points in your room operate on 240 volts (AC 50 cycles). Should the power go out in your room there is a reset button located in between your power outlets, either in the bathroom or the kitchen area. Should this fail please contact Reception.
A facsimile service is available at Reception. Charges are summarised below: –
$2.50 first page & $1.00 for every page thereafter.
- Country & Interstate
$4.50 first page & $1.00 for every page thereafter.
$6.50 first page & $1.00 for every page thereafter.
- Incoming Faxes
$0.50 per page
We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. You can log onto www.staywellgroup.com/feedback to submit in an online form. Your feedback will be analysed and used to continually improve the standard of services and facilities and training of our hotel staff.
Park Regis Griffin Suites has two function rooms available. Ideal meeting, training sessions or cocktails parties – each room can cater for different occasions. Please contact the Hotel.
For your convenience garbage bins are located in the basement (LG) car park. Turn right as you enter the car park from the lifts and there are recycling and wet rubbish bins along the wall.
Should you have any special room servicing requirements such as a nominated time for servicing your apartment, additional blankets, additional coat hangers etc, please contact Reception.
If you have not already done so, please enquire about the “Stay Well Rewards” program, available free from Reception. As a member you will receive great discounts and earn points every time you stay at any StayWell Hospitality Group property around the country. (Terms and Conditions apply).
Qantas Frequent Flyer Program
We accept Qantas Frequent Flyer cards for all valid purchases made at StayWell Hospitality Group properties.
We will be happy to assist you with same day baggage storage. Please bring your bags down to reception for storage at a cost of $2.00 per bag.
Please contact Reception should there be any items requiring our attention.
Phone messages are taken by Reception and left under your door.
Reception is open Monday to Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 5:00 PM / Saturday – Sunday 8:00 AM – 4:30 PM
Settlement of Account
Payment can be made by cash, credit card, or EFTPOS on arrival. Company charges or cheque payments will only be accepted by prior arrangement.
The building is strictly non-smoking in all areas within the building including balconies. There is a smoking area located out front of the hotel as well as the outdoors café area. Smoking in rooms will incur a cleaning fee from $200.00
For information on a wide number of tours that operate in this area, please contact Reception who will be happy to organize all your tour bookings for you.
An alarm clock is located on your bedside table; alternatively contact Reception who will arrange your wake up call.
Reception can assist you with the following:
Loss and Damage
We draw your attention to the Innkeepers’ Liability Act, located on the back of your door.
NOTICE ABOUT LOSS OF GUEST’S PROPERTY
Traveller Accommodation Providers (Liability) Act 2001
The Traveller Accommodation Providers (Liability) Act 2001 changes the
common law about innkeeper’s liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.
The strict liability of the accommodation provider under the Act—
• applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest
• is limited to $100 for each accommodation unit provided for the
use of the guest on the day, unless the guest’s property was placed in safe custody facilities
• does not cover motor vehicles and things owned by the guest left
in or on motor vehicles.
Note: Words appearing in italics and bold have a special meaning
under the Traveller Accommodation Providers (Liability) Act 2001
The Hotel takes no responsibility for any lost property not claimed within three weeks of which time the hotel reserves the right to dispose of the property at its discretion.
If you require the hotel to post your items back to you there will be a charge of $15.00 (subject to change) plus postage.
All apartments are fitted with a climate controlled air conditioning system, which can be adjusted by using the control panel/remote control. Please do not set the air conditioning unit below 21 degrees. Should you require assistance, please contact Reception.
An alarm clock is available on the bedside table for your convenience. Please ensure you test the volume so that you can hear the alarm.
Breakages & Damages
Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged throughout the stay is the responsibility of the guest.
The Cable Channels on your television are free of charge to view.
Do Not Disturb
Please place your ‘Do Not Disturb’ sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.
At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary Wi-Fi up to 1GB per day – maximum 5 devices per room.
Additional data may be purchased once the 1GB limit has been reached.
Please contact reception for further details.
For Technical Support call TOLL FREE on 1300 132 630.
For your convenience, each apartment is equipped with a hairdryer.
For your convenience, an iron and ironing board are located in the laundry or wardrobe in your apartment or hotel room.
Please remember to take your key-cards with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two sets of key-cards are available per apartment.
One & Two Bedroom Apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties.
*** Please always use your range hood, when cooking ***
Tea & Coffee Facilities
All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.
Purple Café & Bar
Purple Café/Bar is located on the ground floor of the hotel.
The operating hours are:
Monday to Friday: 8:00am – 2.00pm Saturday and Sunday: Closed
Public Holidays: Closed
Note: Purple Café & Bar is a tenant, not under direct management of our hotel.
Each apartment is fitted with a telephone. Please be advised that phone calls can only be transferred during Reception hours and any calls to Reception outside of these hours will divert to an answering service/after-hours emergency manager. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:
Local: $0.80 cents for unlimited talk time (throughout Victoria)
STD: $0.49 for connection and $1.30 per minute (within Australia).
ISD: $2.50 for connection and $0.80 cents per pulse there after (International calls)
Mobile: $0.49 for connection and $0.55 per minute (within Australia).
- Reception & Housekeeping Dial 9
- Purple Café/Bar Dial 7
- Outside Line Dial 0
To dial overseas
- 1 Canada
- 86 China
- 45 Denmark
- 33 France
- 49 Germany
- 91 India
- 62 Indonesia
- 353 Ireland
- 39 Italy
- 81 Japan
- 82 Korea
- 60 Malaysia
- 31 Netherlands
- 64 New Zealand
- 63 Philippines
- 7 Russian Federation
- 65 Singapore
- 34 Spain
- 46 Sweden
- 41 Switzerland
- 66 Thailand
- 44 United Kingdom, Channel Islands
- 1 US
For other codes contact Reception.
- Air China
- Air New Zealand
- British Airways
1300 767 177
- Cathay Pacific
- Emirates Airlines
1300 303 777
- Malaysia Airlines
- Qantas Domestic
- Qantas International
- Singapore Airlines
- Thai Airways
1300 651 960
- United Airlines
13 17 77
- Virgin Australia
- Tiger Airways
Melbourne International and Domestic Airport is located at Tullamarine, approximately 50 minutes drive from the Park Regis Griffin Suites. Taxi fares from the hotel to the airport are between $65.00 – $75.00 AUD. To arrange a taxi please contact Reception.
Airport transfers are provided by Sky Bus. The pick up/drop off point is at St Kilda Station Bus Stop on Fitzroy Street – only selected times are available and pre-booking is required.
Sky Bus shuttle is also available from Southern Cross Station in the city centre. Reservations are not required for this transfer service.
Automatic Teller Machine (ATM)
The nearest ATM is located 610 St Kilda Road Convenience store.
The nearest 24hr ATM is located in the 7 Eleven-petrol station on the corner of Punt Road & St Kilda Road and is approximately a 5-minute walk away.
Australia-wide Taxi Number: Dial 131 008 or 13CABS
Our Reception staff will be happy to assist with any of your travel requirements.
Myki Cards can be purchased at Tram stop 27 or from Urban Express convenience store located at
580 St Kilda Road (Open 7:00 AM to 10:00 PM)
Safety & Security
In the event of an emergency please note that Park Regis Griffin Suites reception is available 24 hours a day.
The fire exits on your floor are marked. Please also note the exit plan located on the inside of your guest room door for emergency evacuations.
For Police, Fire Department or Ambulance Dial 000 (DIAL 0 FIRST FOR OUTSIDE LINE)
This property is fitted with an advanced fire protection system. In case of fire, please follow the procedures outlined below:
- If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please do not run and do not use the elevators.
- Do not telephone Reception, as we may need the lines for Emergency Calls/it is illegal for anyone other than the Fire Brigade to tell you whether it is a false alarm.
- Assemble at the meeting point located in front of the hotel.
- Do not re-enter the building unless you are advised to do so by the Fire Brigade.
A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS.
For security reasons, please ensure all doors & windows are locked and closed behind you when entering or leaving your apartment.
The Reception Front Door closes at 9.30 pm every night. To access please swipe room key to open.
In Case of Emergency
Please take the time to familiarise yourself with the location of your room.
IN THE UNLIKELY EVENT THAT THERE IS A FIRE OR AN EMERGENCY IN THE HOTEL:-
- Remain calm
- Inform reception by dialling 9
- If you are advised to evacuate your room please make your way to the Muster Point in front of the building or in Lorne Street. In an emergency, please quickly and calmly make your way to the Muster Point to await instructions from hotel staff.
Welcome to StayWell Hospitality Group
The Park Regis brand is owned and managed by Australian-based StayWell Hospitality Group (SWHG) – one of the few independently owned hotel management groups in the Asia Pacific. Park Regis is SWHG’s flagship upscale brand that delivers a distinctive blend of old world English charm and modern Australian hospitality.
Formed in June 2006, SWHG has significantly expanded its portfolio of properties with locations around Australia including Sydney, Blue Mountains, Hunter Valley, Melbourne, Brisbane, Cairns, Townsville, Hobart and Launceston. Most recently the Park Regis brand, under SWHG, has expanded internationally with the addition of key global destinations including Dubai and Singapore. The Park Regis brand and SWHG will continue to expand globally in the near and distant future. SWHG’s sales offices are now located in London, Munich and Hong Kong, in addition to the Group’s head office located in Sydney, Australia.
Park Regis Brand
Park Regis is a quality accommodation product aimed at the more discerning guest. All our properties aim to deliver up-to-date features, innovative technologies and welcoming service. Park Regis properties are centrally located offering accessibility and a prime position to attend business or act as an ideal base for sightseeing and leisure activities. The initial property to launch under the Park Regis brand was the well-known Park Regis City Centre in Sydney, Australia; the brand derived its name from this distinctive Park Regis building, a distinguished landmark located on Park Street, Sydney, and one of the first high rise apartments – this was the first of many Park Regis hotels to open around Australia and internationally.
Leisure Inn Brand
Also managed by StayWell Hospitality Group, the Leisure Inn brand encapsulates what guests want and deserve from a quality hotel product. Leisure Inn offers value-for-money accommodation with all hotels in the portfolio positioned in truly unbeatable locations with exceptionally comfortable rooms, modern facilities and friendly and welcoming staff.
We look forward to welcoming you to one of our many properties in the near future!
For more information on the Park Regis brand and the complete portfolio of StayWell Hospitality Group properties, please visit www.staywellgroup.com.