Park Regis Griffin Suites exterior

Hotel Information

Welcome to Park Regis Griffin Suites

On behalf of Park Regis Griffin Suites, I would like to take this opportunity to welcome you to our property. We recognise that you have a wide variety of accommodation options to choose from and we are honoured that you have selected to stay with us while in Melbourne.

Park Regis Griffin Suites is a part of the Park Regis brand, managed by StayWell Holdings – one of the largest hotel management groups in Asia Pacific. Together with its parent company Prince Hotels Inc., it offers a combined portfolio of properties across a diverse network of open and operating hotels, resorts, golf courses and ski resorts in locations such as Australia, Singapore, China, Japan, India, Indonesia, Hawaii, Kingdom of Bahrain, the United Arab Emirates and the United Kingdom.

Prince Hotels & Resorts and StayWell’s combined brand offerings include The Prince, Grand Prince Hotel, Policy, Park Regis, Prince Hotel, Leisure Inn Plus, Prince Smart Inn and Leisure Inn. Each brand offers guests quality experiences ranging from luxury to lifestyle to midscale.

You may pick up on the subtle Australian influence we have incorporated throughout the hotel to affirm the roots of the Park Regis brand.

If you are not already a member of our Stay Well Rewards loyalty programme, I invite you to join other members, where you can earn and redeem points every time you stay with us worldwide, enjoy exclusive member only offers, and best of all, it’s free to join. Just speak to our friendly reception team where they can help you sign up, or alternatively you can join at www.staywellrewards.com.

We sincerely hope you enjoy your stay at Park Regis Griffin Suites and look forward to hearing any comments or feedback you may have about our facilities and services. Please visit www.staywellgroup.com/contact-us to submit an online form. Your feedback will be analysed and used to continually improve the standard of services, facilities and training of our hotel staff.

Once again, thank you for choosing Park Regis Hotels.

Stay Well,

Simon Wan
President and Director

GM Welcome Letter

As part of the hotel’s proactive approach in dealing with COVID-19 we wish to outline some essential information which will make your stay more comfortable. Please contact reception at anytime if you have any questions.

Health Declaration & Temperature Checks are performed for all guests checking into the hotel as part of the check in process. This is a government requirement to ensure all guests checking-in are within an acceptable temperature range and documentation is retained if required.

Hand sanitiser is located in pump dispensers in each guest bathroom and also in the reception public areas and lobby toilet. It is an ethanol-based rinse-free hand sanitiser for use.

Enhanced Cleaning Measures are performed in all public areas and guest rooms across the hotel. All high touch points public areas including door handles, lift buttons and associated areas are sanitised multiple times every day. In your room, all surface tops are sanitised as part of your daily clean and all kitchen utensils are cleaned though a dishwasher cycle. All housekeeping staff have gloves and masks available at their disposal and have received enhanced training.

Staff Welfare is very important to us and that is why all staff have temperature checks recorded daily at work and have masks and gloves available for use.

Isolation Bookings the hotel does not accept any bookings for the purpose of booking to stay at the hotel due to self-isolation or quarantine.

Social Distancing Masks & Gloves are available for all hotel guests and staff to use from reception.

If we can make your stay more enjoyable please let us know.

Sincerely,

Chris Peiris
General Manager

COVID-19 Measures

Hotel Facilities

If you have any questions dial “9” for reception. We are open 24 hours and we are here to help you.

Accounts

Payment is on arrival, it can be made by cash, credit card (surcharge applies**): American Express, Diners Club, MasterCard and Visa.

Please note there is a Pre-Authorization of $100 on your credit card (on hold for security). Or $200 refundable cash bond.

**If you are settling your account with a credit card, please note that a credit card transaction fee will apply. Current fee is 1.27% for Visa, 1.64% for MasterCard, 3.5% for AMEX issued by AMEX, 1.98% for AMEX issued by bank and 3.00% for Diners Club/UnionPay
Payments by cash or EFTPOS do not attract transaction fees. Note: these rates are subject to change without prior notice. Company charges or cheque payments will only be accepted by prior arrangement.


Adaptors

The power points in your room operate on 240 volts (AC 50 cycles). A wide range of travel adaptors are available from reception. A deposit will be held for the return of the adaptor,.


Baby Facilities

Cots are available by contacting Reception. Charges may apply.


Business Services

For a small cost a complete range of business services is available including mail services, photocopying, facsimile and word processing. Please contact Reception for more information.


Car Parking

Undercover car parking is available for guests with access via Queens’s Lane, directly behind the building. The cost is $21.00 per day and will be charged to your account. Park Regis Hospitality Management accepts no responsibility for loss or damage to vehicles parked in this facility. As there are limited spaces, parking is subject to availability. Parking alternatives are available; please contact Reception for further details. Height restriction applied 1.7 meters.


Check Out Time

Check out time is 10:00am. Should you wish to stay a little longer, please contact Reception and every effort will be made to assist you. Late checkout charges may apply.


Cleaning Services

Please contact Reception to organize any extra cleaning services you require. Extra services may incur a charge.


Credit Cards

Major credit cards are accepted including Diners Club, American Express, MasterCard and Visa. We also have an EFTPOS facility however we do not offer a “cash out” facility. Credit card surcharge applies.


Dry Cleaning and Laundry

A valet dry cleaning and laundry service is available Monday – Friday. A full price list & bag is available in your bedside drawer. Please drop off your laundry at Reception before 9:00am, for same day service. Your garments will be available for collection from Reception at approximately 6:00pm.

A complimentary guest laundry is also available on Levels 2 for your use. Charges apply with change available from Reception.


Electricity

The power points in your room operate on 240 volts (AC 50 cycles). Should the power go out in your room there is a reset button located in between your power outlets, either in the bathroom or the kitchen area. Should this fail please contact Reception.


Facsimile

A facsimile service is available at Reception. Charges are summarised below: –

Transmission

  • Local
    $2.50 first page & $1.00 for every page thereafter.
  • Country & Interstate
    $4.50 first page & $1.00 for every page thereafter.
  • International
    $6.50 first page & $1.00 for every page thereafter.
  • Incoming Faxes
    $0.50 per page

Feedback

We thank you for choosing to stay with us and welcome receiving your comments on our facilities and services. You can log onto www.staywellgroup.com/feedback to submit in an online form. Your feedback will be analysed and used to continually improve the standard of services and facilities and training of our hotel staff.


Function Rooms

Park Regis Griffin Suites has two function rooms available. Ideal meeting, training sessions or cocktails parties – each room can cater for different occasions. Please contact the Hotel.


Garbage Disposal

For your convenience garbage bins are located in the basement (LG) car park. Turn right as you enter the car park from the lifts and there are recycling and wet rubbish bins along the wall.


Housekeeping

Should you have any special room servicing requirements such as a nominated time for servicing your apartment, additional blankets, additional coat hangers etc, please contact Reception.


Loyalty Programs

StayWell Rewards

If you have not already done so, please enquire about the “Stay Well Rewards” program, available free from Reception. As a member you will receive great discounts and earn points every time you stay at any StayWell Hospitality Group property around the country. (Terms and Conditions apply).

Qantas Frequent Flyer Program

We accept Qantas Frequent Flyer cards for all valid purchases made at StayWell Hospitality Group properties.


Luggage Storage

We will be happy to assist you with same day baggage storage. Please bring your bags down to reception for storage at a cost of $2.00 per bag.


Maintenance

Please contact Reception should there be any items requiring our attention.


Messages

Phone messages are taken by Reception and left under your door.


Reception Hours

Reception is open Monday to Thursday 7:00 AM – 7:00 PM
Friday 7:00 AM – 5:00 PM / Saturday – Sunday 8:00 AM – 4:30 PM


Settlement of Account

Payment can be made by cash, credit card, or EFTPOS on arrival. Company charges or cheque payments will only be accepted by prior arrangement.


Smoking Policy

The building is strictly non-smoking in all areas within the building including balconies. There is a smoking area located out front of the hotel as well as the outdoors café area. Smoking in rooms will incur a cleaning fee from $200.00


Tour Bookings

For information on a wide number of tours that operate in this area, please contact Reception who will be happy to organize all your tour bookings for you.


Wake-Up Calls

An alarm clock is located on your bedside table; alternatively contact Reception who will arrange your wake up call.


Other Services

Reception can assist you with the following:
Taxi Bookings
Car Rentals
Toiletries


Loss and Damage

We draw your attention to the Innkeepers’ Liability Act, located on the back of your door.

Schedule 1
Notice

NOTICE ABOUT LOSS OF GUEST’S PROPERTY

Traveller Accommodation Providers (Liability) Act 2001

The Traveller Accommodation Providers (Liability) Act 2001 changes the
common law about innkeeper’s liability.
Under the Act, an accommodation provider may be liable to make good any loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The strict liability of the accommodation provider under the Act—

• applies only to a guest of the accommodation provider on a day when an accommodation unit is provided for the use of the guest

• is limited to $100 for each accommodation unit provided for the
use of the guest on the day, unless the guest’s property was placed in safe custody facilities

• does not cover motor vehicles and things owned by the guest left
in or on motor vehicles.

Note: Words appearing in italics and bold have a special meaning
under the Traveller Accommodation Providers (Liability) Act 2001

The Hotel takes no responsibility for any lost property not claimed within three weeks of which time the hotel reserves the right to dispose of the property at its discretion.

If you require the hotel to post your items back to you there will be a charge of $15.00 (subject to change) plus postage.

Room Facilities

Air Conditioning

All apartments are fitted with a climate controlled air conditioning system, which can be adjusted by using the control panel/remote control. Please do not set the air conditioning unit below 21 degrees. Should you require assistance, please contact Reception.


Alarm Clock

An alarm clock is available on the bedside table for your convenience. Please ensure you test the volume so that you can hear the alarm.


Breakages & Damages

Please report any breakages, missing items or damaged property on arrival. The cost of replacement or repair on any items broken or damaged throughout the stay is the responsibility of the guest.


Cable TV

The Cable Channels on your television are free of charge to view.


Do Not Disturb

Please place your ‘Do Not Disturb’ sign on the outside of your apartment door to ensure your privacy is upheld. Please note: Your room will not be serviced with this in place.


E-Mail/Internet Access

At all Park Regis & Leisure Inn Hotels in Australia, we are delighted to offer our valued customers complimentary Wi-Fi up to 1GB per day – maximum 5 devices per room.

Additional data may be purchased once the 1GB limit has been reached.

Please contact reception for further details.

For Technical Support call TOLL FREE on 1300 132 630.


Hairdryer

For your convenience, each apartment is equipped with a hairdryer.


Iron/Ironing Board

For your convenience, an iron and ironing board are located in the laundry or wardrobe in your apartment or hotel room.


Keys

Please remember to take your key-cards with you at all times and ensure you lock all doors and windows when leaving your apartment for security purposes. Two sets of key-cards are available per apartment.


Kitchen Facilities

One & Two Bedroom Apartments offer a comprehensive kitchen facility. Whilst the operation of the appliances is fairly self-explanatory, please contact Reception should you experience any difficulties.
*** Please always use your range hood, when cooking ***


Tea & Coffee Facilities

All apartments are provided with tea and coffee making facilities. To purchase additional supplies, please contact Reception.


Purple Café & Bar

Purple Café/Bar is located on the ground floor of the hotel.

The operating hours are:
Monday to Friday: 8:00am – 2.00pm Saturday and Sunday: Closed
Public Holidays: Closed

Note: Purple Café & Bar is a tenant, not under direct management of our hotel.


Telephone

Each apartment is fitted with a telephone. Please be advised that phone calls can only be transferred during Reception hours and any calls to Reception outside of these hours will divert to an answering service/after-hours emergency manager. All external calls are automatically recorded on our call accounting system, calls are charged at the following rates:

Local:      $0.80 cents for unlimited talk time (throughout Victoria)
STD:        $0.49 for connection and $1.30 per minute (within Australia).
ISD:         $2.50 for connection and $0.80 cents per pulse there after (International calls)
Mobile:   $0.49 for connection and $0.55 per minute (within Australia).


Dialling

  • Reception & Housekeeping Dial 9
  • Purple Café/Bar Dial 7
  • Outside Line Dial 0

To dial overseas

  • 1        Canada
  • 86     China
  • 45     Denmark
  • 33     France
  • 49     Germany
  • 91     India
  • 62     Indonesia
  • 353   Ireland
  • 39     Italy
  • 81     Japan
  • 82     Korea
  • 60     Malaysia
  • 31     Netherlands
  • 64     New Zealand
  • 63     Philippines
  • 7       Russian Federation
  • 65     Singapore
  • 34     Spain
  • 46     Sweden
  • 41     Switzerland
  • 66     Thailand
  • 44     United Kingdom, Channel Islands
  • 1       US

For other codes contact Reception.

Local Information

Airline Offices

  • Aircalin
    9244 2211
  • Air China
    9232 7277
  • Air New Zealand
    132 476
  • British Airways
    1300 767 177
  • Cathay Pacific
    9667 3816
  • Emirates Airlines
    1300 303 777
  • Jetstar
    131 538
  • Malaysia Airlines
    132 627
  • Qantas Domestic
    131 313
  • Qantas International
    131 211
  • Singapore Airlines
    131 011
  • Thai Airways
    1300 651 960
  • United Airlines
    13 17 77
  • Virgin Australia
    136 789
  • Tiger Airways
    9999 2888

Airport

Melbourne International and Domestic Airport is located at Tullamarine, approximately 50 minutes drive from the Park Regis Griffin Suites. Taxi fares from the hotel to the airport are between $65.00 – $75.00 AUD. To arrange a taxi please contact Reception.


Airport Transfers

Airport transfers are provided by Sky Bus. The pick up/drop off point is at St Kilda Station Bus Stop on Fitzroy Street – only selected times are available and pre-booking is required.

Sky Bus shuttle is also available from Southern Cross Station in the city centre. Reservations are not required for this transfer service.


Automatic Teller Machine (ATM)

The nearest ATM is located 610 St Kilda Road Convenience store.
The nearest 24hr ATM is located in the 7 Eleven-petrol station on the corner of Punt Road & St Kilda Road and is approximately a 5-minute walk away.


Taxi Services

Australia-wide Taxi Number: Dial 131 008 or 13CABS


Tram Services

Our Reception staff will be happy to assist with any of your travel requirements.
Myki Cards can be purchased at Tram stop 27 or from Urban Express convenience store located at
580 St Kilda Road (Open 7:00 AM to 10:00 PM)

Safety & Security

In the event of an emergency please note that Park Regis Griffin Suites reception is available 24 hours a day.

The fire exits on your floor are marked. Please also note the exit plan located on the inside of your guest room door for emergency evacuations.


Emergency

For Police, Fire Department or Ambulance Dial 000 (DIAL 0 FIRST FOR OUTSIDE LINE)


Fire

This property is fitted with an advanced fire protection system. In case of fire, please follow the procedures outlined below:

  1. If the fire alarm or automatic evacuation system sounds, please make your way to the nearest fire exit, please do not run and do not use the elevators.
  2. Do not telephone Reception, as we may need the lines for Emergency Calls/it is illegal for anyone other than the Fire Brigade to tell you whether it is a false alarm.
  3. Assemble at the meeting point located in front of the hotel.
  4. Do not re-enter the building unless you are advised to do so by the Fire Brigade.

Fire Evacuation

A fire evacuation plan is located on the back of your apartment door, please ensure you have familiarised yourself with the nearest fire exit. IN CASE OF FIRE – DO NOT USE LIFTS.


Security

For security reasons, please ensure all doors & windows are locked and closed behind you when entering or leaving your apartment.

The Reception Front Door closes at 9.30 pm every night. To access please swipe room key to open.


In Case of Emergency

Please take the time to familiarise yourself with the location of your room.

IN THE UNLIKELY EVENT THAT THERE IS A FIRE OR AN EMERGENCY IN THE HOTEL:-

  1. Remain calm
  2. Inform reception by dialling 9
  3. If you are advised to evacuate your room please make your way to the Muster Point in front of the building or in Lorne Street. In an emergency, please quickly and calmly make your way to the Muster Point to await instructions from hotel staff.

Brand Story

Welcome to StayWell Hospitality Group

The Park Regis brand is owned and managed by Australian-based StayWell Hospitality Group (SWHG) – one of the few independently owned hotel management groups in the Asia Pacific. Park Regis is SWHG’s flagship upscale brand that delivers a distinctive blend of old world English charm and modern Australian hospitality.

Formed in June 2006, SWHG has significantly expanded its portfolio of properties with locations around Australia including Sydney, Blue Mountains, Hunter Valley, Melbourne, Brisbane, Cairns, Townsville, Hobart and Launceston. Most recently the Park Regis brand, under SWHG, has expanded internationally with the addition of key global destinations including Dubai and Singapore. The Park Regis brand and SWHG will continue to expand globally in the near and distant future. SWHG’s sales offices are now located in London, Munich and Hong Kong, in addition to the Group’s head office located in Sydney, Australia.

Park Regis Brand

Park Regis is a quality accommodation product aimed at the more discerning guest. All our properties aim to deliver up-to-date features, innovative technologies and welcoming service. Park Regis properties are centrally located offering accessibility and a prime position to attend business or act as an ideal base for sightseeing and leisure activities. The initial property to launch under the Park Regis brand was the well-known Park Regis City Centre in Sydney, Australia; the brand derived its name from this distinctive Park Regis building, a distinguished landmark located on Park Street, Sydney, and one of the first high rise apartments – this was the first of many Park Regis hotels to open around Australia and internationally.

Leisure Inn Brand

Also managed by StayWell Hospitality Group, the Leisure Inn brand encapsulates what guests want and deserve from a quality hotel product. Leisure Inn offers value-for-money accommodation with all hotels in the portfolio positioned in truly unbeatable locations with exceptionally comfortable rooms, modern facilities and friendly and welcoming staff.

We look forward to welcoming you to one of our many properties in the near future!

For more information on the Park Regis brand and the complete portfolio of StayWell Hospitality Group properties, please visit www.staywellgroup.com.

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